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Technology is a fantastic thing. It can help you keep up with the latest trends, automate your work and make it easier to reach out to customers.
But what if you're a small business owner? How do you take advantage of technology while still managing a small team or being strapped for cash?
It is all about finding easy-to-use tech that can be integrated into your everyday operations for a fraction of the price. Luckily, many B2B products out on the market enhance your SME processes.
Whether you create a custom piece of software to improve an aspect of your business or develop a new iOS app for customer relations, there are plenty of opportunities to grow your business with technology.
Some of the benefits of new tech for your business include:
1 - Improve Collaboration & Communication
You can use a team chat app to help your team stay in the loop. You can also use it to share files and documents, which is particularly useful when working with clients or vendors.
Another great way to improve collaboration and communication is with a project management app. This will help you keep track of deadlines, tasks, and milestones for each client or project you take on. It's also a good idea to use a CRM (customer relationship management) system that allows you to keep track of your client's information as well as their preferences and purchase history so that there are no surprises down the line when they order another product from you or ask for support on something else.
With so many employees working in hybrid or remote roles, communication is key, and tech can support these efforts.
2 - Improve Customer Relationships
Technology is a great way to improve your customer relationships. It can help you connect, engage, retain, and upsell them to loyal brand ambassadors who spread your marketing through word of mouth.
In the past year alone, we've seen a lot of small businesses adopt technology that helps them manage their customer relationships. These businesses can use technology as a way of staying connected with their target audience. That includes staying up on the latest trends.
3 - Automate Repetitive Tasks
This can mean anything from automatically triggering emails to customers when a sale is made to streamlining your data entry process. Automation tools can help you save time and money by simplifying these activities and letting computers do the heavy lifting.
Moreover, it will also improve your productivity and overall business processes in other ways. For example, when automated systems are implemented, employees are freed up to focus on higher-level work, like strategizing about marketing campaigns or developing new products or services. This helps them become even better at what they do.
4 - Secure Data
Technology is the best way to protect your client and business data from unwanted thieves. A single data breach can spell the end of any new SME or startup. You need bespoke software development and app preventative measures to protect your data from others.
5 - Create an Online Community
You can create an online community on your website. Have a forum or a blog where customers can post questions or comments. You should also use a CRM system, which is software that helps you manage the details of your business, such as contacts and deals with clients.
You should also consider having a customer feedback system so that customers can rate their experiences with you and provide criticism for you to improve.
This sort of technology comes in handy when dealing with large amounts of customers at once—such as during the holiday season when everyone buys gifts online.
And please, never forget to develop software, apps, or systems that interact with social media. The best place for online communities are on social media platforms like TikTok, Facebook, Twitter, and Instagram.
6 - Manage Projects
By using technology for integrating the tools you need into one platform, you eliminate the need for multiple tools and save money on buying and maintaining a suite of other applications.
With project management software, you'll be able to track time and expenses for each project, prioritize tasks, and manage workflow. You're also able to assign tasks to team members, along with setting due dates and reminders so that everyone is clear about what needs to be done when it needs to be done. This way, there's no confusion around who's responsible for which task or how long each one should take.
7 - Track Resources
One of the best ways to ensure that you properly use your time is to track it. Time tracking is an effortless way to see where your time goes and what tasks take up most of it. This can help you identify areas that need improvement and ensure you are not spending more time on certain activities than necessary.
Integrating powerful new technologies into your business operations gives you the raw information for data-driving decision-making. This includes everything from what products and services clients like the most to how your time is being managed.
8 - Drive Sales
Make sure that all of your technology tools work in conjunction with one another effectively—this includes things like CRMs, marketing automation software, email marketing tools, social media management platforms, and anything else designed to be customer-facing.
You want an easy-to-understand technology integration that can smooth out the hiccups of communicating and engaging with your high-value clients, regardless of whether you are posting an update or developing a new paid advertising campaign.
Technology Boosts Productivity
Technology can reduce the time you spend on repetitive tasks by eliminating the need for manual labor. It also allows you to work faster, smarter, and better than ever before.
With technology at your side, your business can become more efficient, allowing you to focus on what matters most - growing your company. With technology as an ally in your corner, nothing is holding back what could be possible for your brand.
At Inoverus, we leverage our team of engineers, designers, and tech experts to find high-value solutions for any of your needs. We can create custom solutions or suggest multi-platform products that complement one another and help you experience a growth opportunity. So give us a call today, and let’s see where we can help!
